Cairns to Port Douglas Shuttle Bus FAQs

Please find below answers to frequently asked questions specifically about our service - and also some general tips that might be useful.

See also T&Cs

How long is the wait at the airport?

Usually 20 minutes or less after all bags are cleared from your flight's carousel. We do not wait for buses to fill. We only collect and shuttle paid passengers who have booked in advance online.

Are there many stops along the way? No.

No stops - we go direct from Cairns Airport to your Port Douglas accommodation, and drop you at the door of your accommodation. With a usual maximum of 13 passengers on board - often less - you'll usually only have 0-2 drops along Davidson Street or Macrossan Street before yours. We also use a 7 seater iMax, and a 19 seater Toyota Coaster on busier days, for group arrivals and private transfers.

Do you drop to the door? Yes.

Yes - we transfer you, your family and friends direct to the door of your Port Douglas accommodation. We also service passengers to private house rentals in streets like St Crispins Ave, Solander Boulevard, Mitre Street and other main streets in Port Douglas. For Beachfront Mirage we drop and collect from the front gate of the gated community. For Murphy Street St numbers over 50 we drop at the corner of Owen and Murphy Street as the narrow street access can be difficult for a Hi Ace Shuttle and luggage trailer. Please note: we do not wait for passengers to collect keys from agencies, and then transfer on to accommodation.

What time will we be collected from our accommodation in Port Douglas?

Departure is 3 hours before your domestic flight leaves. (Note: In 2020 we have had to move to 3 hours because of Captain Cook Highway roadworks, and traffic delays around Smithfield Bypass). We also add an extra hour for international flight departures from T1 international terminal in Cairns. Your exact departure time, to 5 minute window, is texted to your mobile (or emailed to international visitors on non australian cell phones) 1 day before you leave. Simply answer 'confirm' in you reply to confirm pick up time. If you have not received your departure time by midday on the day before you leave, via email or phone, please contact us and always refer to your CAS booking reference (EG CAS3000) and contact direct the shuttle details provided on your Cairns Port Douglas Shuttle booking confirmation document or email.

OMG - my flight is late OR departed hours late - will the shuttle still meet me?

Yes affiliated drivers actively monitor flight arrivals, and communicate with their drivers. As soon as your flight is in the air shuttles know approx. when your plane will land. So relax, and if you've booked with us the shuttle will meet you and/ or communicate direct to your mobile about any changes. Please ensure your phone is switched on as soon as you land at Cairns Airport.

IMPORTANT NOTE: If your standard hours flight is delayed into our after hours time 8pm until 4am, we can still pick you up however there will be an after hours adjustment for private transfer rates. We can readily move you to another shuttle during standard hours, but flights that arrive 3-4-5-6 hours late (eg 5pm flight lands at 11pm) have huge cost impact for our drivers and shuttles. We ask that you understand that flight delays that extend into the evening beyond 8pm are beyond our control, and we cannot offer standard hour services during 8pm to 4am. If you do expect significant delays, please contact our office on 0481 755 740 between 7am and 5pm and we can advise options for you. 

Airport desk

There was only one business that accepted walk up shuttle bus passengers at Cairns Airport , and that was Sun Palm. NOTE: Sun Palm went out of business in September 2019. See airport for available services. Our service never used Sun Palm as their prices were higher, delays longer for arriving passengers without bookings AND their service went via Palm Cove, which added 30 mins or more to your journey.

Cairns Port Douglas Shuttle is an online booking desk

Cairns Port Douglas Shuttle service does not have its own vans. We use local knowledge, shuttle driving experience. In 2020 our expanded network of over 15 individual shuttles. Cairns Airport Shuttle understands the shuttle run to Port Douglas, and helps book your trip direct to Port - no stops - at the best price with the friendliest drivers.