Cairns to Port Douglas Shuttle Bus FAQs

Please find below answers to frequently asked questions specifically about our service - and also some general tips that might be useful.

How long is the wait at the airport?

Usually 20 minutes or less after getting your bags. We do not wait for buses to fill - we only collect and shuttle paid passengers who have booked in advance through this site.

Are there many stops along the way?

No stops - we go direct from Cairns Airport to Port Douglas accommodation drops. With a maximum of 13 passengers on board - often less - you'll usually only have 0-2 drops along Davidson Street or Macrossan Street before yours.

Do you drop to the door?

Yes - we deliver you to the door of your Port Douglas accommodation. We also deliver passengers to private house rentals in streets like St Crispins Ave, Solnader Boulevard, Mitre Street and other main streets in Port Douglas. For Beachfront Mirage - we drop and collect from to the gate of the gated community. For Murphy Street St numbers over 50 we may drop at the corner of Owen and Murphy Street - as the narrow street access can be difficult for a Hi Ace Shuttle and luggage trailer. Please note: we do not wait for passengers to collect keys from agencies and then transfer on to accommodation.

What time will we be collected from our accommodation in Port Douglas?

Around 2.5 to 3 hours before your flight leaves. That time will be texted to your mobile 1 day before you leave. Please simply reply to confirm. If you have a query - please refer to the shuttle contact details provided on your Cairns Port Douglas Shuttle doc.

OMG - my flight is late OR departed hours late - will the shuttle still meet me?

Yes - all shuttle companies servicing Cairns Airport actively monitor flight arrivals and communicate with their drivers. As soon as your any flight is in the air Cairns shuttle companies can know approx when they will land. So relax, if you've booked with us - the shuttle will meet you and/ or communicate direct to your mobile about any changes.

Airport desk

There is only one business that can accept walk up shuttle bus passengers at Cairns Airport - and that is Sun Palm. Our service does not use Sun Palm as their prices are higher, delays can be longer for arriving passengers without bookings AND we go direct to Port Douglas - no stops at Palm Cove or Cairns Northern Beaches - which can add 30 mins or more to your journey.

Cairns Port Douglas Shuttle is an online booking desk

Cairns Port Douglas Shuttle service does not have it's own vans. We use local knowledge, shuttle driving experience and understanding of all the shuttle runs to book your trip direct to Port - no stops - at the best price with the friendliest drivers.